MWT Solutions services include training, software implementation, process and technology consulting. MWT Solutions team is people with passion and experience in the industry – ITIL experts, auditors of management systems, project managers with Prince2 certificates – a proven team of engineers and consultants focused on results and effectiveness of undertaken activities.

ITSM systems implementation

We design solutions within the broadly understood ITSM (IT Service Management) area. We implement projects based on proven components of recognized suppliers such as ManageEngine, ServiceNow, Vembu, Bomgar … As part of the implementation, we analyze requirements, design a solution and implement them in constant contact with the client. We are flexible. We know that each project, despite some patterns, is different and the requirements may change during implementation. We are able to identify and meet customer needs. The experience and complexity of implemented implementations speaks for us.

Process consultancy

Process modeling is a key element of the ITSM project. This is the entry point for tool implementations. As part of the process consultancy, we perform, in cooperation with the client, an analysis of the modeled problem, examine the current state and propose solutions in the form of a process model. Why? Because even the best tool will not generate added value if the processes implemented in it are incoherent, inefficient and unmeasurable. As part of process consulting services, we offer full professionalism, flexibility, knowledge confirmed by certificates, and on the other, rich experience of our clients, companies that have trusted us. Experiences that have made the notion of good practice an uninterrupted concept from reality.

Technical assistance

Our clients can count on quick and factual help, we use dedicated remote assistance systems to solve reported incidents as quickly as possible. For the convenience of users, we have introduced a technical support portal where users can view the knowledge base and solutions besides tracking applications. Our clients can count on quick and factual help, we use dedicated remote assistance systems to solve reported incidents as quickly as possible. For the convenience of users, we have introduced a technical support portal where users can view the knowledge base and solutions besides tracking applications.